How much walking is there?
We cover about 1 mile at a leisurely pace. If mobility is an issue, please arrange for a private tour.
What is the refund policy?
We offer a 100% refund up to 24 hours prior to the tour start time. We also offer rescheduling to another date the tour is running at no extra cost. Please keep in mind there are no refunds if you’ve already rescheduled your tour once.
When should I get there?
Please plan to arrive 20 minutes before the tour start time. The tour will start on time and we cannot wait for latecomers. We ask that you are conscious of the fact that our entry time into the museum is time sensitive.
If I miss the tour, can I go straight to the museum?
No, the tickets to enter the museum are given to you by your guide. You must be with your ExperienceFirst tour guide to enter the museum.
What if it rains?
Our tours run rain or shine. If there’s extreme weather and we have to cancel, you’ll get a full refund.
Are gratuities included?
Tips are always appreciated but never expected. They’re a great way to tell your guide they did an awesome job and show your appreciation.
How does the upgrade work?
The optional tasting upgrade includes premium cheeses, meats, wine, and more and is held in a private room in Vila Viniteca at Carrer dels Agullers 7. For guests under 18, soft drinks will be provided in place of wine. If you choose this upgrade, a guide will meet you outside the Picasso Museum at 1:45 p.m. to take you to your exclusive tasting experience. As you exit the museum, look for a guide holding an orange ExperienceFirst sign.
Is this tour wheelchair accessible?
Yes, it’s accessible for wheelchairs and stroller-friendly, and the museum has an elevator. However, the upgrade is not accessible.